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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is the purpose of the committing step that is part of the required Direct Media Interface (DMI) updating process for commercial notebooks?

A) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain AMD security features.
B) Committing is registering a board for a specific customer organization in the BIOS. This ensures that the computer can be recovered if stolen.
C) Committing is enabling HP proprietary software to catalog the unique ID for each component installed in the system and to register each component with HP once the computer is online.
D) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain Intel security features.

2. What should you do if your customer complains of a blurry display? (Select two.)

A) Check for screensaver applications that can affect the display.
B) Ensure that HP AutoSharpen is enabled in the BIOS.
C) Verify that ClearType is configured to on.
D) Ensure that the display resolution is configured correctly.
E) Scan for viruses that can affect the display.

3. Which service descriptions are true of HP's self-repair service? (Select two.)

A) The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.
B) HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.
C) HP pays for all parts and shipping.
D) HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.
E) HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer

4. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
B) Clear the password using HP ProtectTools running from a USB drive.
C) Call HP Support, and request the HP authorized service provider override password for the device.
D) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.

5. What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?

A) The system date and time are cleared, but passwords and customized settings are backed up.
B) The system date and time, saved passwords, and customized settings are backed up.
C) The system date and time are backed up, but passwords and customized settings are cleared.
D) The system date and time, saved passwords, and customized settings are cleared.

Solutions: