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HP HP2-N35 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Understand HP ITSM Portfolio | 20% | - HP Asset Manager - HP Configuration Management System - Overview of HP IT Service Management solutions - HP Service Manager |
| Topic 2: Sales & Presentation Strategy | 20% | - Demonstrate licensing and support models - Address customer objections - Build solution proposals |
| Topic 3: Identify Customer Business Needs | 25% | - IT service management challenges - Service desk and operational requirements - Compliance and governance needs |
| Topic 4: Position HP Solutions & Value Proposition | 25% | - Comparison with competing solutions - Key differentiators of HP ITSM - ROI and business benefits |
| Topic 5: Deployment & Support Overview | 10% | - HP services and support offerings - Implementation options |
