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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Topic 2: Integration and Data Management | - System integration concepts
|
| Topic 3: Customer Engagement and Experience | - Customer service operations
|
| Topic 4: Metering, Billing, and Usage Management | - Billing processes
|
| Topic 5: Salesforce Energy & Utilities Cloud Capabilities | - Core platform capabilities
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
- A. Work with an external debt collection agency to ensure customers pay their outstanding amount.
- B. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
- C. Use the Create Payment Plan action in the Contact Center Console.
- D. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
Correct Answer: C 🗳️
A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?
- A. One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.
- B. One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.
- C. One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.
- D. One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.
Correct Answer: B 🗳️
An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?
- A. Create a custom formula m DataRaptor Load.
- B. Create a custom formula m DataRaptor Extract
- C. Create a custom field in the Contract object
- D. Create an Apex Class
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?
- A. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
- B. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
- C. Open the object's page layout and add the FlexCard LWC ante the layout.
- D. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
Correct Answer: D 🗳️
An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?
- A. Premises
- B. Service Point
- C. Quote
- D. Asset
- E. Service Account
Correct Answer: A,B,E 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
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