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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:

A) True
B) False

2. You are creating a work plan on Genesys Cloud for your agents. Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
Response:

A) Work Time Constrains
B) Daily Paid Time Divisible By
C) Weekly Paid Time
D) Minimum Time Between Shifts

3. What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:

A) 150
B) 50
C) 25
D) 100

4. You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

A) Create
B) Add
C) Generate
D) Modify

5. Choose the available metrics for forecasting methods.
Response:

A) Offered
B) Answered
C) Response Time
D) Average Handle Time

Solutions: