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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
| SAP Field Service Management Fundamentals | 12% | - Core business processes - Navigation and basic administration - Solution overview and architecture |
| Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
| Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.
A. You need to call your back office for such types of material
B. You need to enter a sales order on the mobile
C. You need to enter a purchase order on the mobile
Question 2
Technicians on mobile can. Choose Three correct answers.
A. Checkout a service assignment
B. Mark a job as 'technically complete
C. Decide if their device is geo located or not
D. add Skills to an Activity
Question 3
What are the some of the available options to create dashboard reports? Choose Two correct answers.
A. Import queries
B. Import report templates.
C. Use pre-assembled reports.
D. Use pre-assembled queries.
Question 4
You want to create a new smart form. Which fields can you define? Choose the correct answer.
A. Description, Revision, Type, Tag
B. Name, Description, Category, Labels
C. Description, Category, Revision, Tag
D. Name, Description, Revision, Type
Question 5
What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
A. From the Home page menu by creating a manual entry
B. From the Equipment menu after checkout
C. From the activity menu by creating a manual entry
D. From the Efforts menu by selecting the Activity object type
E. From the activity record after the workflow step is set to Finished
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,B,C | Question 3 Answer: C,D | Question 4 Answer: B | Question 5 Answer: B,C,D |
