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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Check if the exported file was generated by a product version that is older than the existing product version.
B) Check the customized regional and language settings of your workstation or personal computer.
C) Reduce the picture scale of the report.
D) Update the hash value to match the hash declared at the end of the file.

2. Which two statementsare true about the Organization object in Service Cloud?

A) It has a one-to-one relation with contacts.
B) It has a one-to-many relation with contacts.
C) It is widely used in Business-to-Business scenarios.
D) It can be associated with incidents directly.
E) It is required to create an incident.

3. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
B) You can change the default value to 60 minutes by using File > Options > Session Expiration.
C) Because the system default is 15 minutes, it cannot be changed.
D) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

4. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in six months
C) Once in three months
D) Once in four months

5. You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?

A) You need to copy and paste the source code across the multiple interfaces.
B) You need to use the export and import option.
C) The change is reflected across all interfaces by default.
D) You need to re-create the message templateacross the multiple interfaces.

Solutions: