IIC C130 Value Pack (Frequently Bought Together)

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IIC C130 Exam Syllabus Topics:

IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. What information is typically included in a cover letter prepared by a broker for the insured?

A) A description of the broker and insurer's relationship
B) An indication of the commission earned for placing the risk
C) An explanation of the insurer's underwriting process
D) A reminder to review the policy documents for accuracy

2. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Use close-ended questions with clients at all times
B) Ensure all communication with clients and insurers is done face-to-face
C) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
D) Recommend that clients consult with experts outside the insurance field if a situation calls for it

3. When closing a sale, what makes it easier for the intermediary to counter any objections raised by the client?

A) Adopting assertive body language
B) Being aware of what is happening in the industry
C) Employing passive listening
D) Using unusual and extremely serious claims examples

4. Which action on the part of the insured would most likely result in a surcharge to the insurance policy?

A) Trade-in of an existing vehicle for an eco-friendly vehicle
B) Purchase of a new sports car for his teenage son to drive
C) Disclosure that his home has two mortgages
D) Installation of a high-end home security system

5. When qualifying a new client, how might an intermediary best differentiate their services from those of the current broker or agent?

A) Counter the incumbent's marketing and advertising strategies
B) Know the products the incumbent intermediary offers
C) Understand the financial motives of the client
D) Compete based on premium cost and commissions

Solutions: