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HP HP2-H08 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Diagnostics | 30% | - Operating system and software related problems - Hardware error codes and LED indicators - Power-on and POST issues - HP diagnostic tools and utilities |
| Topic 2: Hardware Installation and Replacement | 25% | - Replacing system boards, processors, memory, and storage - Disassembly and reassembly procedures - Upgrading graphics, power supplies, and peripherals |
| Topic 3: Networking and Connectivity | 15% | - Bluetooth and peripheral connectivity - Network troubleshooting - Wired and wireless network configuration |
| Topic 4: Product Overview and Architecture | 20% | - HP Desktop, Workstation, and Notebook families - BIOS and UEFI configuration - System components and architecture |
| Topic 5: Maintenance, Safety, and Warranty | 10% | - Warranty validation and service policies - ESD safety procedures - Firmware updates and system maintenance |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
1. An HP product carries a 3-3-3 warranty. What does this mean?
A) The product carries a nine year warranty on all parts, labor, and updates.
B) The product carries a 3 year parts, labor, and onsite service warranty.
C) The product carries a 3 year parts, 3 year labor warranty, with no onsite service.
D) The product carries an advanced replacement warranty.
2. Which devices are used to write data to removable media? (Select two.)
A) USB flash drive
B) CD drive
C) DVD drive
D) DVD-RW drive
E) Blu-ray drive
3. After performing a QuickRestore of an HP notebook, you discover that the restore partition is missing. What is the probable cause?
A) QuickRestore media does not restore the partition.
B) The QuickRestore media is corrupted.
C) The hard drive is faulty.
D) The Restore Partition option was not selected during the QuickRestore.
4. A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?
A) Replace the notebook system board.
B) Replace the battery under warranty.
C) Verify that the docking station AC adapter has the correct wattage.
D) Check the battery with the Battery Health Check Utility.
5. What does HP Wireless Assistant enable you to do?
A) manage multiple wireless devices
B) manage BIOS information
C) connect to a wireless WAN
D) manage hard drives
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |





