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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Perform field customizations using the database configuration application.
B) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
C) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
D) Use the TADDM Custom Server Extension.

2. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured workflows
B) Badly configured actions
C) Badly configured cron tasks
D) Badly configured processes

3. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an additional 5,000 end user licenses
B) Define the new users in the existing IBM SmartCloud Control Desk
C) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
D) Build a separate instance of IBM SmartCloud Control Desk

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) If using MS SQL, only one language support can be installed -- either English or non-English.
B) There are no special limitations. All required language supports can be installed using the product installation media.
C) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
D) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.

5. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs take a long time to implement in a GUI so they must be defined early in the project.
B) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
D) KPIs track project success and if the promised value is delivered.

Solutions: