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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
SAP Certified - SAP Field Service Management Sample Questions:
Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.
- A. Manually on the FSM web interface
- B. Automatically by using an API call
- C. Automatically by a business rule
- D. Manually on a mobile device
Correct Answer: A,B,C,D 🗳️
What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
Choose the correct answer.
- A. Processes
- B. Integrations
- C. Extensions
- D. Operations
- E. Data
Correct Answer: A 🗳️
What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.
- A. SAP Service and Asset Manager covers planning and dispatching as well as mobile execution, whereas SAP Field Service Management covers only mobile execution.
- B. SAP Field Service Management covers planning and dispatching as well as mobile execution, whereas SAP Service and Asset Manager covers only mobile execution.
- C. SAP Field Service Management covers planning, whereas SAP Service and Asset Manager covers execution.
Correct Answer: B 🗳️
How does the RISE with SAP Methodology Dashboard contribute to maintaining a clean core?
There are two correct answers.
- A. By boosting marketing efforts
- B. By providing real-time customer feedback
- C. By offering upgrade preparation insights
- D. By ensuring code noncompliance is addressed
- E. By aligning organizational strategies
Correct Answer: C,D 🗳️
What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.
- A. Smartforms
- B. Partner Portal
- C. Planning board
- D. Tool reservation
Correct Answer: C 🗳️
