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Apple OS X v10.8 Troubleshooting Sample Questions:

1. You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?

A) Terminal
B) Console
C) System Information
D) Logger

2. Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

A) Security & Privacy
B) Sharing
C) Network
D) Mission Control

3. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new location in System Preferences > Network.
B) Create a new user in the Users & Groups preferences pane and test in that user.
C) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
D) Start the MacBook Pro from an external disk, or netboot image.

4. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A) A valid Apple ID is required to use Safari on OS X Recovery.
B) An internet connection is required to use Safari and reinstall OS X.
C) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
D) They must charge the Mac's battery to 100% before starting from OS X Recovery.

5. From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:

A) Backup Now in the Time Machine menu item.
B) Restore from a Time Machine backup.
C) OS X Recovery partition on external disks.
D) The ability to choose multiple backup locations.
E) Encrypted backups on external disks.
F) Encrypted backups on Time Capsule.
G) Local snapshots on portable Macs.

Solutions: