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Avaya Oceana® Solution Support Sample Questions:

1. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) SMGR is not authorizing Agent to login.
B) The Multimedia Cache database is unable to connect.
C) The session timed out due to a browser issue.
D) An LDAP connection issue was caused due to an incorrect LDAP parameter.

2. Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

A) Attributes
B) Work flow Type
C) Customer ID
D) Work Request Id
E) Agent ID

3. From where can you change the log-level for Avaya Oceana snap-in components?

A) System Manager
B) Breeze Node CLI
C) Avaya Control Manager
D) Omni channel Data store

4. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
B) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
C) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
D) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations

5. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
B) Load signed certificates for an Avaya Oceana deployment.
C) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
D) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
E) Install signed certificates for an Avaya Oceana deployment.

Solutions: