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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Design | 32% | - Apply ethical and value-centered design principles - Establish success metrics and value outcomes - Define challenge statements aligned to business and user needs - Analyze organizational dynamics and external influences |
| Topic 2: Leveraging Adjacent Roles and Skills | 19% | - Collaborate with designers, technologists, and business leaders - Align solution strategies with organizational goals - Lead cross-functional decision-making processes - Integrate research, design, and business strategy practices |
| Topic 3: Tools and Artifacts | 23% | - Map user needs to Salesforce platform capabilities - Use strategy design frameworks and artifacts - Assess desirability, feasibility, and viability - Select appropriate research and co-creation methods |
| Topic 4: Intangible Deliverables | 26% | - Build stakeholder relationships and influence - Communicate vision and strategic direction - Facilitate collaboration across teams - Create organizational alignment and shared vision |
Salesforce Certified Strategy Designer Sample Questions:
Question 1
What is an Experience Narrative built out of?
A. Complete stories
B. Concepts
C. Ideas
D. Moments that Matter
Question 2
From where can CTIs be downloaded?
A. The App Store
B. Nowhere, it belongs to standard Service Functionality.
C. the App Exchange
Question 3
Of the following steps in the process of developing a cohesive early-project Strategy Design, which one is responsible for: Ensuring that the team is working for a goal that is meaningful and will bring valuable benefits to the organization?
A. Project Research
B. Challenge Framing
C. Idea Generation
D. Craft of Key insights
Question 4
During the Framing and Scoping process, which of the following is the first step for researchers to undertake?
A. Articulate the opportunity for design
B. Create a project plan
C. Understand the need
D. Identify measures of success and potential risk
E. Establish the problem-solving approach
Question 5
Is the following one of the Unintended Consequences generally product of a lack of Tech Ethics? Displacement and societal shifts.
A. Yes
B. No
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: A |
