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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Convert public channels to private channels - Configure channel management policies - Manage default channels and required channels - Implement channel naming conventions and best practices |
| Topic 2: App Administration | 10% | - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings |
| Topic 3: Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity - Create help channels for user support |
| Topic 4: User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles |
| Topic 5: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations |
| Topic 6: Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
| Topic 7: Security | 15% | - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?
A. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.
B. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
C. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.
D. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.
Question 2
At which point in the process should you claim your relevant domains for your Enterprise Grid organization?
A. Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.
B. Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.
C. As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.
D. Any time. Workspaces created prior to domain claiming will be shut down automatically.
Question 3
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)
A. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
B. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
C. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
D. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
Question 4
Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.
Which two features are included in Slack's native mobile controls on the Enterprise Grid?
(Select the TWO best answers.)
A. Block file downloads and copying on mobile devices.
B. Remotely erase data in the case of stolen mobile devices.
C. Jailbreak or root detection for mobile devices.
D. Identity provider (IdP) group management for mobile devices.
E. Domain allow list to limit mobile access to corporate workspaces only.
Question 5
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?
A. Work closely with the executive team, and have them mandate public channel usage.
B. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
C. Encourage executives to model this behavior and communicate in public channels themselves.
D. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: A,C | Question 4 Answer: A,E | Question 5 Answer: C |
