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Microsoft MB7-848 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Items and Components | 20% | - Creating and managing service items
|
| Topic 2: Invoicing and Reporting | 10% | - Generating service invoices
|
| Topic 3: Setup and Configuration of Service Management | 25% | - Service Management setup
|
| Topic 4: Service Orders and Calls | 25% | - Creating, scheduling, and dispatching service orders
|
| Topic 5: Service Contracts and Agreements | 20% | - Creating and managing service contracts
|
