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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Topic 2: Service Management System (SMS) Requirements | 30% | - Planning and support
|
| Topic 3: Operation of the Service Management System | 55% | - Relationship and agreement processes
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
組織の成熟度の評価には何を使用しますか?
A. ITIL@
B. CMMI@
C. MOF
D. CobIT
Question 2
インシデントがサービスデスクに報告されると、どのようなデータが記録されますか?
A. 問題を処理した担当者の名前
B. 構成管理データベース (CMDB) に変更を実装する権限のある人の名前
C. インシデントを報告した人の名前
D. 変更要求 (RFC) を承認する人の名前
Question 3
サービス レベル管理では、多数の重要なドキュメントが使用されます。これらのドキュメントの 1 つは、提供されるサービスとサービス レベルの概要で構成されています。
文書の名前は何ですか?
A. サービス レベル アグリーメント (SLA)
B. サービスレベル要件
C. 基礎契約
D. サービスカタログ
Question 4
可用性管理はサービス レベル管理プロセスにどのような貢献をしていますか?
A. 可用性管理は、ユーザーの可用性要件に関するデータを提供します。
B. 可用性管理により、すべてのユーザーがサービス レベル アグリーメント (SLA) を利用できるようになります。
C. 可用性管理は、ユーザーと協議して IT サービスの可用性を決定します。
D. 可用性管理は、提供されているサービスの可用性に関する情報を提供します。
Question 5
多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?
A. サービス レベル アグリーメント (SLA)
B. 運用レベルの契約
C. 契約の基礎となる
D. サービス契約
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: D |
