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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. You must work closely with before completing configurations for external SIP trunks.
A) Genesys
B) The Resource Center
C) Your carrier
D) Your designated contact
2. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
A) The phone model
B) The phone name
C) The Hardware ID (MAC address)
D) The Base Settings
3. How many types of Genesys Cloud Contact Center Licenses are available?
A) 3
B) 5
C) 2
D) 4
4. How many types of groups are there by default?
A) 3
B) 5
C) 2
D) 4
5. When creating an external trunk, what protocol(s) can be selected? (Choose three.)
A) UDP
B) The default protocol
C) SIP
D) TCP
E) TLS
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A,D,E |
