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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
Genesys Cloud Certified Professional - Implementation Sample Questions:
You must work closely with before completing configurations for external SIP trunks.
- A. Genesys
- B. The Resource Center
- C. Your carrier
- D. Your designated contact
Correct Answer: C 🗳️
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The phone model
- B. The phone name
- C. The Hardware ID (MAC address)
- D. The Base Settings
Correct Answer: C 🗳️
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 3
- B. 5
- C. 2
- D. 4
Correct Answer: A 🗳️
How many types of groups are there by default?
- A. 3
- B. 5
- C. 2
- D. 4
Correct Answer: C 🗳️
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
- A. UDP
- B. The default protocol
- C. SIP
- D. TCP
- E. TLS
Correct Answer: A,D,E 🗳️
