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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| Topic 2: Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Topic 3: Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
| Topic 4: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 5: Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
| Topic 6: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Topic 7: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
You want to create a new smart form. Which fields can you define? Choose the correct answer.
- A. Description, Revision, Type, Tag
- B. Name, Description, Category, Labels
- C. Description, Category, Revision, Tag
- D. Name, Description, Revision, Type
Correct Answer: B 🗳️
Which customizations are possible with the screen configuration feature? Choose Three correct answers.
- A. Can be used for field validation expressions
- B. Can define colour coding
- C. Can only be defined for mobile screens
- D. Able to display custom translations
- E. Used to display, hide, sort and group fields.
Correct Answer: A,B,E 🗳️
On mobile, can you access customized reports offline. Determine whether this statement is True or False.
- A. True
- B. False
Correct Answer: A 🗳️
On which mobile phones can you install the FSM App? Choose Three correct answers.
- A. Blackberry
- B. Samsung Galaxy S9
- C. Apple 'Phone X
- D. Windows Phone
Correct Answer: B,C,D 🗳️
You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
- A. User Groups
- B. Business Rules
- C. Password policy
- D. Screen Configurations
Correct Answer: B,D 🗳️
