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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation Basics and Fine Tuning | 8%-12% | - Configuration and administration tasks - Tailoring standard settings - Fine-tuning timeline and dependencies |
| Reporting and Analytics | 8%-12% | - Custom report components - Interactive dashboards - Excel integration with reports |
| Visit Planning and Execution | <8% | - Visit surveys and follow-up tasks - Activity planning and scheduling |
| Lead and Opportunity Management | 8%-12% | - Revenue scheduling and sales stages - Opportunity creation and buying center - Lead distribution and qualification |
| User Management | 8%-12% | - User creation and maintenance - Business roles and access rights - Access control management |
| Personalization and Extensibility | <8% | - Mashups and custom fields - Custom business objects |
| Data Migration and Integration | >12% | - Pre-packaged integration scenarios - Troubleshooting migration issues - Data migration templates and workbench |
| Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
| Product and Pricing | 8%-12% | - Internal and external pricing determination - Pricing components configuration - Trigger pricing in sales documents |
| Territory Management | <8% | - Territory determination rules - Territory hierarchy setup |
| Account and Contact Management | <8% | - Contact data maintenance - Account groups and relationships |
| Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
A) You create the contact master record only and add it to the account hierarchy.
B) You merge both accounts and create the contact record for that account.
C) You create the contact for the first account and add the same contact to the second account.
D) You create different contacts for each account.
2. Using rules in opportunity management, what is the prerequisite to determine the sales team?
Please choose the correct answer.
Response:
A) A Party Role
B) A Territory
C) A Workflow
D) A Work Distribution
3. Your customer needs information from multiple internal and external sources. The result must be shown on an Opportunity Overview in SAP Hybris Cloud for Customer.
Which mashup type do you recommend?
Please choose the correct answer.
Response:
A) Data mashup
B) URL mashup
C) HTML mashup
D) Custom mashup
4. You need to split and distribute the opportunity revenue, but you do NOT see a particular employee in the list while performing the distribution. What must be the reason for this?
Please choose the correct answer.
Response:
A) The employee is NOT part of the account team.
B) The employee is NOT part of the sales organization.
C) The employee is NOT part of the sales team.
D) The employee is NOT part of the sales org. unit.
5. How can you give a business user access to a work center view?
There are 2 correct answers to this question.
Response:
A) Copy the access rights from a business user who already has access to the work center view
B) Create a business role that has access to the work center view and assign it to the business user.
C) Use business scoping to activate the work center containing the view
D) Assign the business user to the territory structure.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A,C |





