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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Planning and Design | 60% | - Solution Architecture
|
| Discovery | 24% | - Requirements Analysis
|
| Delivery | 16% | - Validation
|
Salesforce Communications Cloud Accredited Professional Sample Questions:
Question 1
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
C. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
E. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
Question 2
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?
A. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D. Accommodate the feature since otherwise business representative will not accept the iteration results.
Question 3
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
A. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
B. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
C. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
D. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
Question 4
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
A. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
B. Use Data raptor technology to make the request and return the response to order management
C. Design integration procedure that makes both request and returns the result to order Management.
D. Design for one callout each request and cache the identifier in memory
Question 5
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
A. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
B. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
C. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
D. Use the versioning feature and comparing the prices for the version product after having enabled the feature
Solutions:
| Question 1 Answer: C,D,E | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A,B | Question 5 Answer: A |
